We're here to help.
Most questions get answered in 5 minutes by phone, or within an hour by email. Browse the common topics below or contact us directly.
- Where's my activation key?
Your activation key is on the confirmation page right after PayPal checkout, and a copy is emailed to the address you provided. Check your spam folder if you don't see it within 5 minutes.
- How do I install my antivirus?
After purchase, visit huntheal.com, download the installer for Windows, run it, and paste the activation key from your order email. Detailed step-by-step instructions are also included in your order email.
- I want to switch antivirus brands
Uninstall your current antivirus first (use the brand's official removal tool to ensure a clean uninstall), then install your new license. No overlap needed.
- My subscription is expiring — what now?
Your antivirus vendor will renew automatically at their standard price. To save again, turn auto-renew OFF in your vendor account and buy a fresh year from us at our bulk price.
- I bought the wrong product
No problem. You have 30 days to request a refund. Call +1 (888) 655-4464 or email support@prosoftmarketplace.com with your order reference (starts with NRT-) and we'll process it within 1 business day.
Talk to a real human.
Mon–Sat, 8am–8pm ET